Frequently Asked Questions

At hyAli, I'm dedicated to providing you with exceptional graphic design services tailored to your needs. I understand that you may have questions about how I work and what to expect from my services. Below, I've compiled a list of frequently asked questions to help you gain a better understanding of what I offer. If you have any additional inquiries or require further clarification, please don't hesitate to contact me. Your satisfaction is my top priority, and I'm here to assist you every step of the way.

1. What types of graphic design projects do you specialize in?

I specialize in a wide range of graphic design projects, including logo design, brochure design, website design, and more. Whether you need digital or print materials, I can assist you with your design needs.

2. How can I hire you for a design project on Upwork or Fiverr?

You can easily hire me through Upwork and Fiverr by searching for my profile and sending me a message. Simply describe your project, and I'll get back to you promptly to discuss the details and provide a customized quote.

3. Can I contact you directly for design work outside of freelance platforms?

Absolutely, you can contact me directly for design work. Feel free to reach out to me via my social media accounts or email. I'm here to accommodate your design needs, no matter the platform.

4. How do your payment terms work?

I do not charge clients upfront. Payment is only requested once you are completely satisfied with the work I've provided. Your satisfaction is my priority.

5. Are there any hidden fees or additional costs I should be aware of?

There are no hidden fees or additional costs. The price we agree upon for the project is the final price, and there are no surprises.

6. What is your process for delivering the final design?

I deliver the final design files through Google Drive, providing you with a permanent link for convenient downloading at your convenience.

7. How many revisions are included in your "unlimited revisions" policy?

I offer unlimited revisions to ensure that the final design meets your expectations. Your input and feedback are highly valued throughout the design process.

8. Do you have a turnaround time for design projects?

Turnaround times may vary depending on the complexity of the project. I'll provide you with an estimated timeline when we discuss your project details.

9. How do you handle rush orders or tight deadlines?

I do my best to accommodate rush orders and tight deadlines. Please inform me of your timeline when discussing your project, and I'll let you know if it's feasible.

10. What is the best way to communicate with you during a project?

You can reach me 24/7 through my social media accounts for project updates and discussions. I'm here to make the communication process as easy as possible for you.

11. Can I reach out to you for support or questions after the project is completed?

Yes, you can absolutely reach out to me for any support or questions even after the project is completed. I'm here to assist you whenever you need help.

12. What design software do you use for your work?

I primarily use Adobe Illustrator and Adobe Photoshop, industry-standard software known for producing high-quality graphic designs.

13. Are there any specific file formats you provide for the final design files?

I can provide the final design files in various formats, depending on your needs. Common formats include JPEG, PNG, PDF, and AI (Adobe Illustrator).

14. Do you create custom designs from scratch, or do you work with templates?

I create custom designs from scratch for each project. Your design will be unique and tailored to your specific requirements.

15. Can you provide a portfolio of your previous work for reference?

Certainly, I can provide you with a portfolio showcasing my previous work. You can view it to get an idea of my design style and capabilities.

16. Do you have experience working on branding and logo design projects?

Yes, I have extensive experience in branding and logo design. I can help you create a strong visual identity for your business.

17. How do you ensure the originality and uniqueness of your designs?

I take great care to ensure the originality and uniqueness of each design. I do not use templates, and all my work is 100% custom and created specifically for your project.

18. Are there any industries or niches you specialize in for design work?

I have experience working in various industries, and I can adapt my design style to suit your specific niche and target audience.

19. What is the process for requesting a refund under your 100% money-back guarantee?

If you're not satisfied with the final design, simply let me know, and I will initiate the refund process promptly. Your satisfaction is my priority.

20. Can you explain more about your commitment to using licensed Adobe products and not using pirated software or cracked versions?

I use licensed Adobe products exclusively for my work. This ensures the use of legitimate and fully-featured software in all my design projects, maintaining quality and legality throughout the process. There are no pirated or cracked versions involved in my work.

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